We're not like the
other telcos.
(and that's a good thing).

We started as a small, family-run business in Western Sydney with one goal: to build a telco that treats people like mates, not numbers. No jargon. No hidden fees. No passing you around from call centre to call centre. Just good, honest service from real Aussies who care.

We're still locally owned and run, and while we've grown a lot since day one, our mission hasn't changed - we're here to give everyday Australians simple, reliable internet and mobile, with no contracts, no overseas support, and no drama.

At MATE, we believe your telco should have your back. That's what mates do.

No lock-in
contracts, ever
Unlimited data on all
internet plans
Award winning
Aussiesupport
No plan
change fees

Support from people who get it

We're not bots or overseas agents. We're Aussies helping Aussies, whether you're setting up a new plan, moving house, or just want to have a yarn.

Our team is what makes MATE special and we're proud of every single one of them.

Our internet network

When it comes to speed, coverage, and reliability, we don't mess around.

We're plugged straight into the nbn.

At MATE, we connect directly to the National Broadband Network (nbn), allowing us greater control over your internet experience. This means we can manage the quality and reliability of your service more effectively, ensuring a smoother and more responsive connection.

Our mobile network

We're powered by Australia's trusted network.

Our mobile plans use the Telstra Wholesale Mobile Network, which reaches more than 98.8% of the Australian population and covers more than 1.7m square kilometres of the Australian landmass. So whether you're in the suburbs, the bush, or on the move, you're backed by one of Australia's best.

No shortcuts. No dodgy connections. Just solid service you can rely on.

What our mates are saying about us

Mate are the only company that actually found my NBN connection. Literally every other provider could not find my property listing on the NBN database. They are compassionate to an individuals circumstance and try their best to work with you. Would highly recommend their services.

Jai N.
Customer service is incredible, super friendly and extremely helpful. You are talking with people that also speak fluent English which is a plus when trying to communicate over the phone. There really is no complications with this company, so easy to sign up, and even easier to end the contract. (I was moving overseas) but if I wasn't, I would be happy to stay with Mate.

Esther
Been with mate for almost a year now and I'm happy with the service provided and the price. Never experienced dropouts. I've moved house and the transition from one place to the other has been very smooth. Definitely recommend to others looking for a good service

Cosimo Vozza
I'm 74 years old and I couldn't easily connect with the internet at our new house. I was coming from an FTTP to an FTTN connection. The Technician who made it happen during my phone call was very patient, very understanding and above all very knowledgeable. YES, my lifeline has been restored. Thank you Mates.

davrown
Started on a 12mb connection. It was so easy to get connected. Mates had the job done in 1 day when optus had taken weeks until I gave up. Second month I wanted to go up to 25mb connection and mate explained that well. When I stuffed up the dates mate helped me fix that too (even though it was 100% my stuff up). Couldnt be happier with their customer service and ease of getting connected.

Jay
I received the modem within 3 days of the order and the set up was very simple. There was an issue with the NBN box as I use Wireless NBN. The call centre was very helpful. There were no lengthy on holds or overseas call centre experience. The issue was fixed quickly. we are very happy with the service

Yasas S.