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Get a 1-month money-back guarantee, no worries, no dramas!
At MATE, we are thrilled to provide you with a range of great value nbn internet plans.
Tired of being locked into services that don’t live up to the hype?
We’re so confident you’ll love our upgraded internet network, we’re offering a 1-month money-back guarantee¹ on all nbn plans!
Try MATE risk-free, here’s how it works!
1️⃣ Check your address above and sign up for your desired nbn plan.
2️⃣ Experience our top-notch service and upgraded internet network for a month.
3️⃣ Not satisfied? If you’re not completely happy with your MATE internet service, let us know within the first month.
4️⃣ Get your money back: We’ll refund your nbn plan fee¹, no questions asked, no dramas!
100% Australian support, save more when you bundle!
We are proud to offer 100% Australian support. Our friendly, knowledgeable team is based right here in Australia, ready to help you with any queries or issues you may have. We’re not just your internet and mobile provider; we’re your mates!
Loved a good deal? So do we! Get $10 off your nbn plan when you bundle your internet and mobile together. Get everything you need in one place and save big. It’s a win-win!
Frequently asked questions (FAQs)
What is the 1-month money-back guarantee?
Our 1-month money-back guarantee means that if you’re not completely satisfied with your MATE nbn service within the first month, we’ll refund your money, no questions asked.
Are there any charges or fees associated with the 1-month money-back guarantee?
The money-back guarantee applies to your monthly plan charge only.
Additional charges, such as modem costs or setup fees, are not refundable.
How do I claim the 1-month money-back guarantee?
If you’re not completely satisfied with your MATE service, contact our customer support team within the first month of your service activation, and we will process your refund.
Can I cancel my service after the first month?
Absolutely, there are no lock-in contracts with MATE, so you can cancel your service at any time without any penalties.
However, the money-back guarantee only applies to the first month of service.
Does the 1-month money-back guarantee apply to MATE mobile plans as well?
No, the 1-month money-back guarantee is only applicable to our nbn internet plans.
What are the terms and conditions of the 1-month money back guarantee?
You can view the T&C’s here.
I have another question about the 1-month money back guarantee?
Have another question or need further assistance?
Reach out to our friendly customer support team for help.