Get a 1-month money-back guarantee, no worries, no dramas!
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Frequently asked questions (FAQs)
What is the 1-month money-back guarantee?
Our 1-month money-back guarantee means that if you’re not completely satisfied with your MATE nbn service within the first month, we’ll refund your money, no questions asked.
Are there any charges or fees associated with the 1-month money-back guarantee?
The money-back guarantee applies to your monthly plan charge only.
Additional charges, such as modem costs or setup fees, are not refundable.
How do I claim the 1-month money-back guarantee?
If you’re not completely satisfied with your MATE service, contact our customer support team within the first month of your service activation, and we will process your refund.
Can I cancel my service after the first month?
Absolutely, there are no lock-in contracts with MATE, so you can cancel your service at any time without any penalties.
However, the money-back guarantee only applies to the first month of service.
Does the 1-month money-back guarantee apply to MATE mobile plans as well?
No, the 1-month money-back guarantee is only applicable to our nbn internet plans.
What are the terms and conditions of the 1-month money back guarantee?
I have another question about the 1-month money back guarantee?
Have another question or need further assistance?
Reach out to our friendly customer support team for help.