Love your internet, or your money back!
We’re so confident you’ll love our upgraded internet network, we’re offering a 1-month money-back guarantee on all nbn plans¹!
¹ Terms and conditions apply
choose your internet package
select your plan
No Worries
nbn 100/20
$85
$65
*
/mth
*for the first 5 months, then reverts to $85/month
95 mbps
download
19 mbps
upload
typical busy period speeds
(7pm to 11pm)
(7pm to 11pm)
more information about speed
best plan for working from home (6+ users)
downloading large files
high-definition (4K) video streaming
playing online games
SAVE20 offer
Sign up using the promo code SAVE20 and activate a new Crikey nbn 25/10, No Worries nbn 100/20, You Beaut 100/40 or Fair Dinkum nbn 250/25 internet plan (‘eligible plans’) between 1 December 2023 and 30 June 2024 (‘promotion period’) then we will credit the invoice for the your nbn New Service with $20 (inclusive of GST) for each of its first five billing months ('promotional credit').
terms & conditions1-month money back guarantee
If you are not completely satisfied with your MATE nbn internet service during the first month of connection, we will provide a full refund of your plan fee.
terms & conditions
Get a 1-month money-back guarantee, no worries, no dramas!
At MATE, we are thrilled to provide you with a range of great value nbn internet plans.
Tired of being locked into services that don’t live up to the hype?
We’re so confident you’ll love our upgraded internet network, we’re offering a 1-month money-back guarantee¹ on all nbn plans!
Try MATE risk-free, here’s how it works!
1️⃣ Check your address above and sign up for your desired nbn plan.
2️⃣ Experience our top-notch service and upgraded internet network for a month.
3️⃣ Not satisfied? If you’re not completely happy with your MATE internet service, let us know within the first month.
4️⃣ Get your money back: We’ll refund your nbn plan fee¹, no questions asked, no dramas!
100% Australian support, save more when you bundle!
We are proud to offer 100% Australian support. Our friendly, knowledgeable team is based right here in Australia, ready to help you with any queries or issues you may have. We’re not just your internet and mobile provider; we’re your mates!
Loved a good deal? So do we! Get $10 off your nbn plan when you bundle your internet and mobile together. Get everything you need in one place and save big. It’s a win-win!
Why MATE?
Unlimited data on all internet plans
1-month money back guarantee
100% Australian support
No lock-in contracts
Bundle internet & mobile to save
Frequently asked questions (FAQs)
What is the 1-month money-back guarantee?
Our 1-month money-back guarantee means that if you’re not completely satisfied with your MATE nbn service within the first month, we’ll refund your money, no questions asked.
Are there any charges or fees associated with the 1-month money-back guarantee?
The money-back guarantee applies to your monthly plan charge only.
Additional charges, such as modem costs or setup fees, are not refundable.
How do I claim the 1-month money-back guarantee?
If you’re not completely satisfied with your MATE service, contact our customer support team within the first month of your service activation, and we will process your refund.
Can I cancel my service after the first month?
Absolutely, there are no lock-in contracts with MATE, so you can cancel your service at any time without any penalties.
However, the money-back guarantee only applies to the first month of service.
Does the 1-month money-back guarantee apply to MATE mobile plans as well?
No, the 1-month money-back guarantee is only applicable to our nbn internet plans.
What are the terms and conditions of the 1-month money back guarantee?
You can view the T&C’s here.
I have another question about the 1-month money back guarantee?
Have another question or need further assistance?
Reach out to our friendly customer support team for help.
