what is the Integrated Public Number Database (IPND)?

The Integrated Public Number Database (IPND) is a secure government-regulated database. It stores customer details linked to phone numbers in Australia. This includes your name, address, and the number(s) assigned to your account.

All telcos in Australia, like MATE, must give accurate and current info to the IPND. This helps emergency services find you fast if you call 000 or other emergency numbers. It also supports services like the National Relay Service and law enforcement.

We need your correct residential address for the IPND. This is necessary even if you use your mobile or internet service at other places, like a holiday house or work. This information is not used for marketing; it’s only for official and emergency purposes.

From time to time, we may contact you to confirm or update your details. This helps keep the database accurate and ensures your safety.

Need help or have more questions? Get in touch with our support team.