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what equipment do I need when moving home?

If you are moving home you must make sure that you leave any nbn supplied equipment at the address you are moving out of.

Any supplied nbn equipment, such as an nbn connection box, will have an nbn logo on it. Don’t forget to leave behind the power cord and any connection cords, such as a telephone cable or a coaxial cable.

It is essential to understand that any nbn supplied equipment needs to stay at your current address – please DO NOT take it with you.

The nbn equipment is registered to the specific address. Therefore it will not work or be compatible with your new premises.

You can take your modem/router with you – this would have been supplied by MATE if you purchased it from us, or you may have selected the BYO modem option, which means you are using your own modem/router.