what are the new nbn speed upgrades and how do they affect me?

From September 2025, NBN Co is launching new high-speed tiers. If you’re a MATE customer on an eligible plan and technology type, you could be getting faster speeds without lifting a finger.

🚀 What’s changing?

nbn is supercharging its high-speed tiers for eligible customers on FTTP and HFC. Here’s what the upgrades look like:

• Home Fast (100/20) → Upgraded to 500/50
• Home Superfast (250/25) → Upgraded to 750/50
• Home Ultrafast (1000/50) → Upload speeds upgraded to 100 Mbps
• NEW: Home Hyperfast (2000 Mbps) → Coming to select FTTP & HFC customers

These upgraded plans are perfect for households with multiple users, smart home devices, 4K/8K streaming, heavy downloads and online gaming.

✅ Will I be automatically upgraded?

Yes! If you’re a MATE customer on an eligible FTTP or HFC plan, you’ll automatically be upgraded to the new speeds when they become available.

We’ll contact you directly closer to the upgrade date in September 2025 to confirm your eligibility and help with anything you need.

🏠 I’m on a different connection type – can I get faster speeds?

If you’re currently on a different nbn technology type (like Fibre to the Node or Fibre to the Curb), you might be eligible for a fibre upgrade at no additional cost through the nbn Fibre Connect program.

To check if your address qualifies, visit our Fibre Upgrade info page and fill out the form. We’ll get in touch with next steps if you’re eligible.

⚠️ Will I always get the maximum speed?

Not necessarily. The speeds you experience, especially on higher-speed plans, can vary due to several factors, including:

• Your home’s internal wiring
• Distance from your modem/router
• Wi-Fi interference and setup
• Number of devices using the network

Check out our guide on how to optimise your home setup for fast nbn plans and get the best out of your connection.

📶 Does my modem/router support these faster speeds?

Not all hardware can handle ultra-fast speeds. If you’re on (or moving to) a high-speed nbn plan, it’s important to make sure your modem or router is up to the task.

See our FAQ on recommended routers for fast nbn plans for help choosing the right gear.

📅 When is this happening?

The new speed tiers will start rolling out from the middle of September 2025. We’ll contact all eligible customers directly and help guide you through the process closer to this time.

Got more questions? Use the chat icon on this page or contact us here. We’re here to help you love your internet.