how does the bill cycle work and do I need to pay upfront?

When will I be billed?

All new MATE accounts require upfront payment before we can process your order.

Your service is invoiced monthly on the anniversary of your sign-up date. This becomes your bill cycle date.

If your service is connected on a different day, your next invoice will include a pro-rata adjustment to cover the period between your bill cycle date and the actual connection date.

From then on, all future invoices are billed in advance on your bill cycle date, with payment due 14 days after the invoice is issued.

What if I add a new service?

If you add new services to your account (or upgrade to Fibre), you’ll be charged a full month upfront for the new service.

Once it’s active, we’ll apply a pro-rata credit to align it with your existing bill cycle and credit any unused time. This will appear automatically on your next invoice.

Need to update payment details?

You can update your payment details at anytime.