I received my replacement SIM, how do I activate it?

Activating a replacement SIM involves a specific process to ensure your phone number and services transition smoothly. Here’s a step-by-step guide:

1. • Obtain a Replacement SIM:
     Firstly, if you haven’t already received your replacement SIM, contact our support team to request one.
2. • Once you receive the SIM, contact our support team:
     While many services and tasks can be done through our myMATE app or self-care portal, activating a replacement SIM is not one of them due to security and process intricacies. Reach out to our dedicated customer support team for assistance.
3. • Provide Necessary Details:
     When you connect with our support team, they might ask for certain details related to your account or the replacement SIM. This is to verify your identity and ensure the SIM is properly registered to your account and to avoid fraud.
4. • Activation Period:
     Once all details are verified and the activation process is initiated, it can take up to an hour for your replacement SIM to become active. You’ll be informed further by our support agent about any waiting time or steps you need to follow.
5. • Completion:
     Once activated, you can continue to use your MATE mobile services as usual. If you encounter any issues or have questions after activation, our support team is here to help.