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ADSL – MATE modem – Steps to Take

step 1

locate the telephone wall socket in your home

Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.

Locate A Telephone Wall Socket

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at all most electronics and computer stores.

Older Style Telephone Socket

If you are planning to use your landline telephone service, you will need to purchase and connect an ADSL in-line filter/splitter to connect your telephone and your modem. An adsl splitter can be purchased at most major electronics stores.

step 2

connect your adsl modem to the telephone wall socket

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home for the initial setup. After setup, any devices plugged into a telephone wall socket will need to use an adsl filter/splitter.

Take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on. Plug the included grey telephone cable that comes with your adsl modem into the DSL port on the back of your adsl modem. Plug the other end of the telephone cable into your wall socket.

The setup should look like the below image once completed if you are not using an adsl splitter/filter:

Adsl Modem Installation

The setup should look like the below image once completed if you are using an adsl splitter/filter:

Adsl Filter Wall Socket

You will now need to wait for the DSL light on your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.

If the DSL light on your adsl modem does not turn solid after 15 minutes and you have more than one socket in the home, please plug your ADSL modem into other sockets in your home, and turn the power on and off once plugged in.

Leave your ADSL modem plugged into each socket for up to 15 minutes until the DSL light on the modem turns solid.

step 3

connect your MATE modem

Your MATE modem comes pre-configured and does not require any setup to connect your ADSL service. Simply ensure the supplied grey telephone cable is plugged in – one end needs to be plugged into the grey DSL port on the back of your modem, and the other end to the wall socket in your premises. Ensure the power cable is plugged into the back of your modem and is connected to a power outlet and switched on.

Your MATE modem/router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has finished booting up. You can then connect your devices such as computers, phones and tablets via Wi-Fi.

We highly recommend connecting to the 5GHz Wi-Fi network where possible as this has a much more powerful speed

Mate Modems

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

The modem’s Wi-Fi name and password is printed on the bottom of the modem. Depending on which MATE modem you have this will be referred to differently.

MATE TP-Link Archer VR1600v:

  • Wi-Fi network name – SSID
  • Wi-Fi password – Wireless Password/PIN


  • Wi-Fi network name – 2.4GHz WiFi Network Name / 5GHz WiFi Network Name
  • Wi-Fi password – 2.4GHz WiFi Password / 5GHz WiFi Password

Mate Modem Wifi

Left: MATE TP-Link Archer VR1600v | Right: MATE NetComm NF18ACV

If you have a computer nearby that you would like to connect via Ethernet, take another Ethernet cable and plug one end into any one of the modem’s yellow Ethernet ports (labelled LAN).

If you have issues connecting your MATE supplied modem/router, please contact our support team for further troubleshooting.