If we’ve sent you here, your connection has a “Service Class”. It’s a code the nbn uses to describe how ready your address is to be connected, and it tells us roughly how long your connection should take. Find your Service Class below (it’ll be in the email we sent you) to see the typical timeframe and what happens next.
💡 Note: These are typical lead times, not guarantees. Your actual timeframe can vary depending on technician availability, whether equipment needs to be installed, and local demand.
FTTP (Fibre to the Premises)
| Service Class | Typical timeframe | What this means |
|---|---|---|
| SC0 | Not available yet | Your address isn’t ready for an nbn connection, and more work is required before an order can be placed. |
| SC1 | 2 to 10 business days | An nbn technician will need to install the fibre connection to your home and your nbn connection box. |
| SC2 | 2 to 10 business days | Fibre has already been installed to your property, but an nbn technician still needs to install your nbn connection box. |
| SC3 | Same day to 1 business day | You’re good to go. Your nbn connection box is already installed and working, so in most cases we can activate your service without a technician. |
FTTN / FTTB (Fibre to the Node / Building)
| Service Class | Typical timeframe | What this means |
|---|---|---|
| SC10 | Not available yet | Your address isn’t ready for an nbn connection. |
| SC11 | 2 to 10 business days | An nbn technician will need to complete work on the copper line before your service can be activated. You’ll use your own modem connected to a telephone wall socket. |
| SC12 | 2 to 10 business days | Your address is almost ready. Some additional network work or a technician visit may still be required before activation. |
| SC13 | Same day | Your connection is ready to go. Once your service is activated, plug a compatible modem into your telephone wall socket and we’ll activate your service. |
HFC (Hybrid Fibre Coaxial)
| Service Class | Typical timeframe | What this means |
|---|---|---|
| SC20 | Not available yet | Your address isn’t ready for an nbn connection. |
| SC21 | 2 to 10 business days | An nbn technician will install the cable connection and nbn connection box at your property. |
| SC22 | 2 to 10 business days | The cable is already in place, but an nbn technician still needs to install the nbn connection box. |
| SC23 | 2 to 10 business days | Your nbn connection box may need to be installed or delivered before your service can be activated. |
| SC24 | Same day to 1 business day | Everything is already installed. In most cases your service can be activated within 24 hours if the nbn HFC Connection Device is at the premises. If it’s missing, let us know and we’ll arrange a replacement before activation. |
ℹ️ More information: Moving to or from an HFC address? Read our guide on moving home with nbn HFC.
FTTC (Fibre to the Curb)
| Service Class | Typical timeframe | What this means |
|---|---|---|
| SC30 | Not available yet | Your address isn’t ready for an nbn connection. |
| SC31 | 9 to 14 business days | An nbn technician will need to complete work before your service can be connected. |
| SC32 | 9 to 14 business days | Additional network work is still required before your service can be activated. |
| SC33 | 9 to 14 business days | Your address is close to being ready, but an nbn technician may still need to complete some work. |
| SC34 | Same day to 1 business day | You’re ready to connect if the white nbn FTTC Connection Device is already there. This usually takes 24 hours. If it’s missing, let us know and we’ll arrange a replacement before activation (this can take 9 to 14 business days). |
ℹ️ More information: Moving to or from an FTTC address? Read our guide on moving home with nbn FTTC.
Fixed Wireless
| Service Class | Typical timeframe | What this means |
|---|---|---|
| SC4 | Not available yet | Your address isn’t ready for an nbn connection. |
| SC5 | 2 to 10 business days | An nbn technician will install an outdoor antenna and the required connection equipment inside your home. |
| SC6 | Same day to 1 business day | Your equipment is already installed, so in most cases we can activate your service without a technician, usually within 24 hours. |
💡 Tip: We’ll always apply for the next available technician appointment unless you’ve asked us for something different.
Will my modem work?
Some connection types let you use your own modem, while others use equipment the nbn installs. If you’re bringing your own, it’s worth checking it’s compatible before your connection date so you’re ready to go the moment your service is active. See what type of modem/router you need for nbn, or for a move, what equipment you need when moving home.
ℹ️ More information: For a general overview of connection times, take a look at How fast can I get connected to nbn? Moving house? Read Moving address & relocating internet service, what’s next? or visit our moving home page. You can also read about the different types of nbn technology.
💬 Need help? Not sure about anything, or can’t find your Service Class? Our Aussie-based support team is happy to help. Get in touch with us here.
