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You require an nbn™ compatible router or modem. If your nbn™ is serviced via Fibre to the Premises (FTTP), Fixed Wireless, Hybrid-Fibre Coaxial (HFC), or Fibre to the Curb (FTTC) then your modem must have a WAN or Internet port – here are some recommendations.
If you’re unsure if your existing modem might be compatible, drop our support team a line at [email protected] with your full address and we can let you know.
If you want to use a modem/router that was supplied by another provider or ISP then this may work with our service, provided it is not locked to the provider it was purchased from.
The only way to determine if it is locked is to try and configure it with our service. If the modem is locked, you will need to use an alternative modem.