- Standard form of agreement (SFOA)
- nbn Key Facts Sheet – Essential info about MATE’s nbn plans
- nbn Key Facts Sheet – Fixed Wireless
- Crikey nbn 25/10 CIS
- Crikey nbn 25/10 mobile bundle CIS
- Ripper nbn 50/20 CIS
- Ripper nbn 50/20 mobile bundle CIS
- No Worries nbn 100/20 CIS
- No Worries nbn 100/20 mobile bundle CIS
- You Beaut nbn 100/40 CIS
- You Beaut nbn 100/40 mobile bundle CIS
- Fair Dinkum nbn 250/25 CIS
- Fair Dinkum nbn 250/25 mobile bundle CIS
- Flamin’ Fast nbn 1000/50 CIS
- Flamin’ Fast nbn 1000/50 mobile bundle CIS
- No Dramas nbn Wireless CIS
- No Dramas nbn wireless mobile bundle CIS
- No Worries nbn Wireless CIS
- No Worries nbn Wireless mobile bundle CIS
- Fair Dinkum nbn Wireless CIS
- Fair Dinkum nbn wireless mobile bundle CIS
- nbn Home Phone (VoIP) CIS
- Good Mates 15GB mobile CIS
- Better Mates 25GB mobile CIS
- Top Mates 30GB 5G mobile CIS
- Great Mates 32GB 5G mobile CIS
- Best Mates 50GB 5G mobile CIS
- Brilliant Mates 65GB 5G mobile CIS
- Elite Mates 100GB 5G mobile CIS
- Soul Mates 150GB 5G mobile CIS
- Online safety code
- Appointment of advocate or authorised representative
- Anti fraud policy
- Payment assistance policy
- Complaint handling policy
- Complaint handling process
- Domestic and family violence support policy
- Credit/compensation policy
- Privacy policy
- Change of name request
- CSG waiver
- Mobile – voicemail & other features
- Mobile – international call charges
- nbn home phone (VoIP) – voicemail & other features
- nbn home phone (VoIP) – international call charges
- Moving home with nbn
- Spend management tools
- Refer a friend – terms and conditions
- beIN SPORTS CONNECT – terms and conditions
- MATE30 promotion – terms and conditions
- RIPPER20 promotion – terms and conditions
- MATE15 promotion – terms and conditions
- 1 month money back guarantee – terms and conditions
- nbn Fibre Connect – terms and conditions
- Getting started with your MATE modem
- Recommended nbn VDSL modems – for FTTN & FTTB
- Recommended nbn modem/routers – for FTTP, HFC, Fixed Wireless & FTTC
- Scam calls – consumer guidance & advice
- SamKnows program – terms and conditions
You can find all the CIS (Critical Information Summary) documents for MATE's nbn and mobile plans on the Important Stuff page. You can also find agreements, terms and conditions, forms, and legal documentation.
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