Add a new service – Upgrade to Fibre

If you are an existing MATE customer, you can use our self-care portal or myMATE app to upgrade to Fibre, provided your address is eligible.

For specific information about the benefits of upgrading to Fibre to the Premises (FTTP), refer to our Fibre Upgrade pages for Fibre to the Node (FTTN) and Fibre to the Curb (FTTC).

Illustration of an nbn Fibre modem, with an Ethernet cable, pot plant, house and green surroundings.

💡 Tip: If you have forgotten your app password, use the recovery function in the app.

1. Click “add new service” and follow the prompts.

myMATE app home screen showing add new service

2. Select “NBN” and tap “Next”.

Select NBN then tap Next

3. Select “Upgrade to Fibre” and tap “Next”.

Upgrade to fibre option on eligible addresses

4. Choose your new Fibre plan.

Select your new fibre plan from dropdown

5. Confirm the cancellation of your current nbn service by selecting:

💡 Tip: Your new plan starts billing when connected, so the above options ensure you don’t get billed for both services.

6. Review, confirm and submit your order.

💡 Tip: If you have forgotten your password, use the password recovery tool.

1. Click “add a new service” and follow the prompts.

2. In the Upgrades section, select “Upgrade to Fibre”.

Self-care portal fibre upgrade screen showing available options

3. Select your new plan.

4. Confirm the cancellation of your current nbn service by selecting:

💡 Tip: Your new plan starts billing when connected, so the above options ensure you don’t get billed for both services.

5. Review, confirm and submit your order.

💬 Need help? Use the chat icon or contact us here.

Add a new service – Upgrade to Fibre | MATE