Add a new service – Upgrade to Fibre | MATE

If you are an existing MATE customer, you can use our self-care portal or myMATE app to upgrade to Fibre, provided your address is eligible.

For specific information about the benefits of upgrading to Fibre to the Premises (FTTP), refer to our Fibre Upgrade pages for Fibre to the Node (FTTN) and Fibre to the Curb (FTTC).

💡 Thinking about a Fibre Upgrade? Here’s some important information:

📅 Orders placed from 10 December 2025

You’ll need to choose a plan nbn 500/50 or higher to upgrade, and stay on nbn 500 or higher for 12 months. During that time, you won’t be able to downgrade to a lower speed plan.

✅ For Fibre Upgrade orders placed from 10th December 2025, there’s no Early Termination Fee.

📅 Orders placed before 10 December 2025

These upgrades also come with a 12 month period on nbn 500 or higher.

🚨 For Fibre Upgrade orders placed before 10th December 2025, if the service is cancelled or downgraded below nbn 500 during those 12 months, an Early Termination Fee of $220 applies.

📄 Full terms and conditions

⏪ Before 10 December 2025: View the full terms
🚀 From 10 December 2025: View the full terms

Steps at a glance

1

Log in to the myMATE app or self-care portal

2

Select “Add New Service”

3

Choose “NBN”, then “Upgrade to Fibre”

4

Select your new plan

5

Set your cancellation preference for your current nbn service

6

Submit your order

📱Upgrade to Fibre using the myMATE app (best on mobile devices)

Use your account number (also known as your MATE code) to log in to our myMATE app.

Download the myMATE app
💡 Tip: If you have forgotten your app password, use the recovery function in the app.

1

Click “add new service” and follow the prompts.myMATE app home screen showing add new service

2

Select “NBN” and tap “Next”.Select NBN then tap Next

3

Select “Upgrade to Fibre” and tap “Next”.Upgrade to fibre option on eligible addresses

4

Choose your new Fibre plan.Select your new fibre plan from dropdown

5

Confirm the cancellation of your current nbn service by selecting:

  • “When this subscription activates“
  • “Offline“
💡 Tip: Your new plan starts billing when connected, so the above options ensure you don’t get billed for both services.

6

Review, confirm and submit your order.

💻Upgrade to Fibre using the self-care portal (best on desktop)

Use your account number (also known as your MATE code) to log in to our self-care portal.

💡 Tip: If you have forgotten your password, use the password recovery tool.

1

Click “add a new service” and follow the prompts.

2

In the Upgrades section, select “Upgrade to Fibre”.Self-care portal fibre upgrade screen showing available options

3

Select your new plan.

4

Confirm the cancellation of your current nbn service by selecting:

  • “When this subscription activates“
  • “Offline“
💡 Tip: Your new plan starts billing when connected, so the above options ensure you don’t get billed for both services.

5

Review, confirm and submit your order.

❓I started my Fibre upgrade but don’t see the ‘Upgrade to Fibre’ step – what should I do?

If you’re upgrading via the myMATE app or self-care portal and you don’t see the “Upgrade to Fibre” option during setup, don’t worry – this may be because your address is already approved for a fast-track Fibre upgrade.

In these cases, you’ll skip straight to choosing a new Fibre plan. You won’t need to select an upgrade type or agree to a contract term – your only option will be month to month, with no installation cost and no minimum term.

Plan contract selection screen during MATE Fibre upgrade process showing a $0.00 setup fee and month-to-month contract.

Just follow the steps to select your new plan, confirm your preferences, and submit your order. Your current service will remain connected until the upgrade is complete, so there’s no downtime.

💬 Need help? Use the chat icon or contact us here.
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