Our MATE self-care portal is now available! The MATE self-care portal allows you to:

• Update your account payment details;
• Make a manual payment;
• Request a payment extension;
• View a full history of your tax invoices;
• Change your plan(s);
• Activate a mobile SIM;
• See an overview of your MATE services;
• Change your account login password (for both the myMATE app and self-care portal).

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Log in to self-care

To access the new MATE self-care portal, you can log in by visiting the following link: mymate.letsbemates.com.au. The self-care portal is accessible via desktop or mobile devices.

You will require the following details to log in:

1. Your MATE code/account number;
2. Your account password.

If you don’t know your account password, you can click here to recover your password by receiving a text message on your mobile.

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Keep an eye out for more features to be added in the coming months as we continue to enhance our self-service offerings!