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Introducing our new self-care portal!

Internet, Mobile | 25 January 2022

Our new MATE self-care portal is now available! The new MATE self-care portal allows you to:

  • Update your account payment details;
  • Make a manual payment;
  • Request a payment extension;
  • View a full history of your tax invoices;
  • Change your plan(s);
  • See an overview of your MATE services;
  • Change your account login password (for both the myMATE app and self-care portal).

Log in to self-care

To access the new MATE self-care portal, you can log in by visiting the following link: mymate.letsbemates.com.au. The self-care portal is accessible via desktop or mobile devices.

You will require the following details to log in:

  1. Your MATE code/account number;
  2. Your account password.

If you don’t know your account password, you can click here to recover your password by receiving a text message on your mobile.

MATE self-care portal


Over the past few months, we have overhauled our internal systems to make your MATE experience the best it can possibly be. We thank you for your patience during this time.

Keep an eye out for more features to be added in the coming months as we continue to enhance our self-service offerings!