Why does my internet keep dropping out?

If your internet cuts in and out randomly (most people would refer to this as dropouts), try this:

  • Check if IPv6 is enabled in your modem/router settingsHere’s how to enable IPv6 on some of the most common modem/router brands.
  • Reboot your modem/router – A quick reboot often fixes connection issues.
  • Restart your devices / refresh network settings – Restart all your connected devices to refresh your connection. If you’re on Wi-Fi, forget the network on devices like smart TVs, phones, and laptops, then reconnect. If you’re using Ethernet, unplug the cable, wait a few seconds, and then plug it back in.
  • Check for Wi-Fi interference – Keep your modem away from thick walls, mirrors, and other electronics.
  • Test on a wired connection if possible – If the device you’re using, such as a laptop or desktop computer, is on Wi-Fi, try plugging directly into your modem/router.
  • Disconnect extra devices – Too many devices can slow things down.

Still need help? Get in touch with our support team.