what does the typical busy period download speed mean?

The typical busy period download speed listed on each MATE nbn™ plan is the average speed experienced by a selection of MATE users between the hours of 7pm and 11pm.

The actual speed you will experience on a MATE nbn™ plan depends on many factors such as the nbn™ technology that is available at your home, the quality of your modem/router, internal wiring in your home, the distance between your Wi-Fi modem/router and your devices, electrical and Wi-Fi interference, network or internet congestion, the hardware and software you use, the location of your data source and weather or infrastructure faults.

If your service is delivered over nbn™ copper infrastructure, it is possible that you may not ever be able to achieve the speed tier speeds. If this is the case, we will recommend or move you to a speed tier appropriate for your circumstances.

There are some nbn™ Fixed Wireless regions that are experiencing service congestion due to limitations of nbn™ infrastructure. nbn have been working diligently to improve the Fixed Wireless footprint, investing a total of $750 million into upgrading the network, by improving speeds and reliability on their Fixed Wireless Plus plan, as well as adding two NEW nbn plans (Homefast Wireless and Superfast Wireless), capable of maximum download speeds of 200-250Mpbs and 400Mpbs, respectively. It should be noted that whilst these upgrades are taking place, speeds may be affected due to factors such as location of nbn tower, weather conditions, number of users on the network etc.