HOT OFFER! Save $180 on selected internet plans + get beIN SPORTS CONNECT included!...Use promo code BEIN30 at checkout! Hurry, limited time only!
We keep things simple: we only accept direct debit via a credit or debit card that has been issued in Australia.
Accepted cards: Visa, Mastercard or AMEX (Australian issued only).
- ✅ No surcharge for Visa or Mastercard
- 💳 AMEX payments incur a 2.85% surcharge per transaction
We don’t accept payments via BSB/account number, BPay, PayPal, Centrepay, or any other methods.
How can I update my payment details?
💻 Online (Self-care portal)
Log in to the MATE self-care portal and click update payment to enter your new card details.
📱 myMATE app
Open the myMATE app and tap update payment to update your card on the go.
📞 By phone
Call us on 13 14 13 and follow the prompts. Our phone system will guide you through securely updating your credit card.
💡 Tip: You’ll need your account number (also known as your MATE code) and password. Don’t know your password? Click here to reset it.
