Thinking of switching providers? No worries — you can transfer (port) your mobile number away from MATE at any time.
Looking to bring your number to MATE instead? Check this guide.
How to transfer your number
To move your number, just sign up with your new provider and request a transfer. They’ll handle the process for you.
What to expect
- Timing: Most transfers happen within a few hours, but it can take up to 1–2 business days
- Downtime: You may have a short interruption during the switch
- Keep your SIM active: Don’t cancel your MATE service before transferring — your number needs to stay active to move across
💡 Tip: Try to transfer your number during a quieter time of day to avoid missing important calls or messages.
Billing and your account
- All MATE mobile plans are month-to-month with no lock-in contracts
- Your service will stay active (and billed) until your number is successfully transferred
- Any remaining balance on your account will still need to be paid
Before you switch
- Make sure your phone is unlocked
- Check your device is compatible with your new provider’s network
💬 Need help? If you’ve got questions before you switch, get in touch with us and we’ll help you out.
