how do I port my mobile number away from MATE?

NOTE: If you are looking to transfer your service to MATE, refer to this FAQ.

If you are looking to transfer your service away from MATE, refer to the below:

You can port/transfer your mobile service away from MATE anytime.

If you’re considering making the switch, here’s a detailed breakdown of the process and what you need to know:

• Initiating the Port: To begin, you’ll need to approach your desired new service provider. They will guide you through their specific procedures, usually involving a porting request to keep the same mobile number.

• Informing MATE: While the new provider often handles most of the transition communications, it’s good practice to notify MATE once it’s completed. This ensures any final bill or contract concerns are addressed directly.

• Timeframe: The porting process can take anywhere from a few hours to a couple of business days. The exact duration can depend on the receiving provider and any unexpected issues that arise.

• Service Downtime: There may be a brief interruption in your service during the port. It’s wise to anticipate this and plan your porting process during a time you expect lower call or data usage.

• Charges and Contractual Obligations: All MATE mobile plans are month-to-month services with no contracts and are billed on a recurring monthly basis until you notify us that you wish to cancel. While credits may not transfer, outstanding balances will need settling.

• Changing Your Mind: If, for any reason, you reconsider the porting decision after it’s been initiated, reach out to your new provider right away. If the port has already taken place, you might need to undergo additional steps and potential costs to reverse it.

• Post-Porting Setup: Once your number is ported, ensure that all your services, like voicemail and data, are correctly set up with your new provider. This might involve contacting their customer service or going through setup guides they provide.

• Handset Compatibility: Most often, you can retain your current handset after a port. However, it’s crucial to ensure the device is unlocked and compatible with the network of your new provider.

Should you encounter challenges or have further questions during the porting process, always refer to the customer service of your new provider or MATE for assistance.