do I need permission to install nbn if I’m renting?

Connecting to the nbn broadband access network may require nbn supplied equipment to be installed within your premises by a certified technician. Therefore, you will need to inform your landlord prior to installation and receive approval before any work is commenced. If you’re not in direct contact with your landlord, you will need to contact your property manager or real estate agent.

If you’re interested in learning more about tenant rights we suggest contacting your local tenant service or union, as laws may differ between states and regions.

To prepare for the switch to the nbn broadband access network, please consider the following information:

• Your landlord can decide where the nbn equipment will be installed in your property, and may be present during the installation process.
• A landlord can also request the installation of nbn equipment as long as they pay for the service and agree to all terms

Please consider the following to help ensure a smooth installation process:

• Installation may include drilling, ducting and trenching to accommodate cables or the installation of a satellite dish or fixed wireless antenna on the property in the walls, ceiling or on the floor
• Notifying other residents of the works helps to ensure the installer is able to access the building safely
• A registered cabler must be arranged to undertake any required internal wiring
• All pets should be kept away from the area as they may possibly interfere with installation

Upon the arrival of your nbn approved technician, please inform them of any of the following environmental issues:

• Advise your nbn approved technician of any electrical faults you are aware of. They may need to turn off your electrical power for a short time (the technician will discuss this with you beforehand to ensure they don’t impact critical electrical equipment such as medical devices)
• Identify any known or suspected material on the property that many contain asbestos
• Inform the nbn approved technician of any structural issues or renovations that may have been completed
• Inform your technician about recent pest treatments on the property
• Identify any endangered or protected plants and wildlife