Our Scorchin’ Fast nbn 2000 plans offer the highest speeds available on the nbn network. Here is a simple guide on what you need and what happens when you order, whether you are getting a new connection or transferring from another provider.
Eligibility
Your address must support nbn’s Home Hyperfast speed tier. We check this automatically when you sign up.
nbn equipment needed
To reach 2000 Mbps speeds, your home must have the latest nbn connection box (also called an NTD). What you receive depends on your connection type:
- HFC: You will receive an nbn HFC Connection Box as a self install kit.
- FTTP: An nbn technician may need to install a new FTTP Connection Box inside your home.
What happens when you order
New connections
If you are getting a brand new service:
- You will receive either a technician appointment or a self install kit (HFC only).
- Your service will activate once the required equipment is installed or delivered.
Switching to MATE from another provider
If your home already has the newest nbn connection box, your Scorchin’ Fast plan will activate once the transfer completes.
If your home does not have the latest equipment needed for 2000 Mbps speeds, your service will be set up in two steps:
- We first activate a temporary service so you can get online straight away.
- Once your service is active, we organise the equipment upgrade needed for Scorchin’ Fast speeds.
HFC homes
After your service switches to MATE:
- We request the upgrade.
- nbn will ship you a new HFC Connection Box (self install kit).
- You will receive shipping details by email.
FTTP homes
After your service switches to MATE:
- We request the upgrade.
- nbn will book a technician appointment to install the new FTTP Connection Box.
- You will receive booking details by email.
Once the upgraded equipment is installed, your home will be moved to full Scorchin’ Fast speeds. To learn more about equipment and setup for this plan, visit our Scorchin’ Fast requirements guide.
