When will I be billed?
All new MATE accounts require upfront payment before we can process your order.
Your service is invoiced monthly on the anniversary of your sign-up date — this becomes your bill cycle date.
If your service is connected on a different day, your next invoice will include a pro-rata adjustment to cover the time between your bill cycle date and when your service actually went live.
From then on, all future invoices are billed in advance on your bill cycle date, with payment due 14 days after the invoice is issued.
What if I add a new service?
If you add a new service (like another mobile plan or upgrade to Fibre), we’ll charge you a full month upfront for that new service. Once it’s active, we’ll credit any unused time and align the service to your regular bill cycle — this will show up automatically on your next invoice.
What payment options are available?
You can choose to pay using either:
- 🏦 Direct debit (bank account) — fee-free
- 💳 Credit or debit card — 1% surcharge applies (Visa & Mastercard only)
- 💳 AMEX — 2.85% surcharge applies
Need to update your payment method?
You can update your payment details anytime via the self-care portal or myMATE app.
