5G mobile is here! As a special introductory offer, get our new soul mates 60GB 5G mobile plan for just $40/month! Make the switch today!

how do I configure my BYO modem/router?

Once your MATE internet service is active, you will need to configure your BYO modem/router with your new MATE nbn™ service details. Please follow the steps provided in our connection guide, which you would have received by email.

If you do not know or are unsure of your PPPoE username and password details, please refer to the emails you received during the order process – these were provided in the emails with the subject ‘You’re nearly there mate!’ and ‘We’re officially mates!’.

For reference, the MATE service username will usually be in the following formats: [email protected] or [email protected].

If you need to confirm your PPPoE username and password details or require further assistance, please contact our support team.