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If you’ve lost your phone and it had a MATE eSIM installed, your mobile service can’t be used until we replace the eSIM or transfer it to another device.
Please contact our support team as soon as possible so we can block the service and help you request a replacement.
💡 Tip: If your phone isn’t lost and you’re just moving to a new device, you can transfer your eSIM yourself without needing a replacement.
⚠️ Charges may apply for a replacement SIM or eSIM if one is required.
