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Yes, in most cases you can keep your landline number when switching to MATE — as long as it’s still active with your current provider.
💡 Tip: Make sure your landline number stays active – if it’s cancelled or disconnected during the transfer, we won’t be able to keep it.
🔁 How number porting works
Number porting (transferring your landline to MATE) is a manual process and can take 2 to 6 weeks. This only starts after your MATE nbn internet service has been activated.
During this time, your landline must remain active with your old provider. If it’s disconnected before the port completes, the number is lost and can’t be recovered.
💡 Tip: We’ll let you know once your number has been successfully ported. Until then, keep it active with your current provider.
📞 What you’ll need to use your number with MATE
Once the number has been ported, it will work through your MATE nbn home phone (VoIP) service. To use this, you’ll need a VoIP-compatible modem or device.
If you’re bringing your own modem or VoIP device, we’ll email you the configuration details. Please note that we don’t offer setup support for BYO VoIP hardware.
💬 Need help? If you’re unsure whether your device is compatible or you need a hand understanding how number porting works, contact us here.
