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can I add a home phone service to my nbn plan?

Yes! For $9 per month (on top of your nbn plan fee), you can add a home phone (VoIP) service to your MATE nbn connection.

You can keep your current number (as long as it’s active with another provider), or we can give you a fresh one – your call!

📞 What’s included?

  • Unlimited calls to local, national and mobile numbers within Australia
  • Works with most VoIP-compatible modems or ATA devices

Already have a MATE VoIP service?

If you’ve added a VoIP service, we’ve already sent you the key details, including:

  • Your MATE phone number
  • Your SIP password
  • Your configuration settings
💡 Tip: You’ll need to manually set up your VoIP-compatible modem or ATA using the below settings. We don’t offer tech support for BYO VoIP devices, but if you’ve set one up before, you’re good to go.

VoIP settings for services activated before 10 June 2025 (Engin)

  • SIP Proxy/Registrar Address/Outbound Proxy: voice.mibroadband.com.au
  • SIP Port: 5060

VoIP settings for services activated from 10 June 2025 (Wireline)

  • SIP Proxy: ip.wireline.com.au
  • SIP Port: 5060

Need help choosing a compatible modem or VoIP device? Our Aussie support team is here to point you in the right direction.