nbn Fibre to the Node (FTTN) – MATE modem setup guide

Step 1: Find the telephone wall socket

Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.

Locate A Telephone Wall Socket

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 phone cable. These adapters can be purchased at most electronics and computer stores.

Older Style Telephone Socket

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.

❗ Important: If you are porting your existing landline telephone number to an nbn phone (VoIP) service and need to keep using your landline phone until the port is completed (which can take up to six weeks), you’ll need to use a VDSL in-line filter/splitter. These can be purchased at most electronics stores. Learn more here.