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MATE rated best for overall nbn satisfaction

Internet, Feature | 22 July 2021

MATE is proud to announce that we have been rated best for “overall nbn satisfaction” in Canstar Blue‘s annual review of nbn providers.

Canstar’s 2021 review of nbn providers compared multiple Australian internet providers on their speed and reliability, customer service, value for money, bill & cost clarity and ease of setup.

MATE is delighted to have achieved five stars in the speed and reliability, customer service, ease of setup and bill and cost clarity categories of these awards.

The five-star ratings in these categories determined that MATE scored five out of five in overall satisfaction, making our customers Australia’s most satisfied nbn customers!

“MATE is excited to win this award as it quantifies our strategy, which is all about creating a ‘customer happiness’ business that happens to sell telco products,” said Mark Fazio, General Manager at MATE.

“MATE was founded with a clear purpose – to deliver services to consumers that have the foundation of excellent customer service to support them. We have seen through this pandemic that customer service has become more critical than ever. It is one of the many reasons we have always committed to keeping our service in Australia,” he continued.

“At MATE, we like to say, ‘don’t reboot your modem; boot your telco instead!’ Choose a provider you can trust like a mate!”

Canstar Blue’s 2021 ratings for nbn providers were formed from a survey of more than 6,200 Aussie consumers.

The consumer review and comparison website was launched in 2010 and is dedicated to helping Aussie consumers make better-informed purchase decisions based on quantitative research.

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