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step 1 - connect to your modem via Wi-Fi or Ethernet
Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the TP-Link Archer VR900 on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link Archer VR900 modem.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK ARCHER VR900 OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link Archer VR900.
step 2 - log into your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.1.1 into the address bar and press Enter.
If this doesn’t work, you can also try and enter the following: tplinkmodem.net or tplinkwifi.net
If successful, a login box or window should appear asking for a username and password. Enter admin in the Username field;
Enter admin in the Password field. If this doesn’t work, the password will be printed on the bottom of the modem. Enter this password.
step 3 - enter the MATE settings into your modem
Once you have logged in, click ‘ADVANCED‘ at the top of the page. Then, on the left-hand pane, click ‘OPERATION MODE‘.
Select ‘WIRELESS ROUTER MODE‘ and then press Save.
The modem will reboot – this may take a few minutes.
Once the modem reboots, click ‘BASIC‘ at the top of the page. Then, on the left-hand pane, click ‘INTERNET‘.
There will now be multiple options presented. You will need to enter/select these options as follows:
ISP List: Other
VLAN ID: Disabled or not ticked
Connection type: PPPoE
Username: [email protected] (your MATE service username would have been emailed to you during the order process)
Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)
Click the ‘APPLY‘ or ‘SAVE‘ button.
step 4 - plug your modem into the nbn™ device
You now need to plug your TP-Link Archer VR900 modem into your nbn™ device using an RJ-45 Ethernet cable.
One end of the Ethernet cable needs to be plugged into the yellow port labelled LAN4/WAN on the back of the modem and the other end into the active port on your nbn™ device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.
If you are unsure which port to plug into on your nbn™ device, please refer to your MATE activation email and SMS which specifies the correct port.
If you have configured and plugged in your modem correctly, the Internet light on the front of your modem should illuminate. This may take up to five (5) minutes.
If the Internet light does not illuminate after five (5) minutes, please contact our support team for further troubleshooting.