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step 1 - connect to your modem via Wi-Fi or Ethernet
Before you can update any settings, you will first need to reset the TP-Link TD-W9970 modem to its factory settings.
To do so, with the device powered on, use a paperclip or similar tool to hold down the reset button on the back of the modem for more than five (5) seconds. The modem will then restart – this may take a few minutes.
Once the modem has been reset, ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the TP-Link TD-W9970 modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the TP-Link TD-W9970 modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the bottom of the TP-Link TD-W9970 modem and is usually labelled “Wireless Password/PIN”.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE TP-LINK TD-W9970 MODEM OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow LAN ports on the back of the TP-Link TD-W9970 modem.
step 2 - log into your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter tplinkmodem.net into the address bar and press Enter.
If this does not work, you can also try and enter 192.168.1.1 into the address bar.
If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.
If this doesn’t work, the password will be printed on the sticker on the bottom of the TP-Link TD-W9970 modem, usually labelled “Default Access”. Enter this password.
step 3 - enter the MATE settings into your modem
Once you have logged in, you will have several options listed on the left of the page. Click ‘Network‘. Then, underneath this, click ‘WAN Settings‘. On some models, this option may appear as ‘EWAN‘. Click this option.
Then, click the ‘Add‘ button on the page.
There will now be multiple options presented. You will need to enter/select these options as follows:
Connection Type: PPPoE
PPP Username: [email protected] (your MATE service username would have been emailed to you during the order process)
PPP Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)
Confirm Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)
Leave all other options as they are by default, then press ‘Save‘
step 4 - plug your modem into the nbn™ device
You now need to plug your TP-Link TD-W9970 modem into your nbn™ device using an RJ-45 Ethernet cable.
One end of the Ethernet cable needs to be plugged into the yellow port labelled LAN4/WAN on the back of the modem and the other end into the active port on your nbn™ device – this will either be a numbered UNI-D port (such as UNI-D 1, UNI-D 2 etc.) or a GATEWAY port.
If you are unsure which port to plug into on your nbn™ device, please refer to your MATE activation email and SMS which specifies the correct port.
If you have configured and plugged in your modem correctly, the Internet light on the front of your modem should illuminate. This may take up to five (5) minutes.
If the Internet light does not illuminate after five (5) minutes, please contact our support team for further troubleshooting.