nbn Fibre to the Curb (FTTC) – BYO modem setup guide

Step 1: Locate the wall socket

Locate the telephone wall socket in your home

Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.

Locate a telephone wall socket

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 telephone cable. These adapters can be purchased at most electronics and computer stores.

Older style telephone socket

Step 2: Plug in your nbn connection box

Plug in your nbn connection box to the telephone wall socket

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.

First, plug the included black power cable into the port labelled POWER on the back of the nbn connection box. Plug the other end of the power cable into a power wall outlet in your home and switch the powerpoint on.

Power your nbn connection box

Next, plug the included grey telephone cable into the port labelled WALL SOCKET on the back of the nbn connection box. Plug the other end of the telephone cable into your wall socket.

You will now need to wait for the connection light and the DSL light on the top of the nbn connection box to turn solid blue – this may take up to 15 minutes. Do not unplug the device during this time.

nbn connection lights

If the lights do not turn solid blue after 15 minutes and you have more than one socket in the home, try connecting the nbn connection box to other sockets and power cycle it each time. Leave it connected for up to 15 minutes per socket.

nbn connection modem

💡 Tip: If the lights still don’t turn solid blue after trying all sockets, contact our support team.

Step 3: Plug in your modem/router

Plug in your modem/router to the nbn connection box

Take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the powerpoint on.

Take your Ethernet cable (this is typically blue, yellow, grey or white) and plug one end into the port labelled GATEWAY on the back of the nbn connection box. Plug the other end into the WAN port on your modem/router. This may also be labelled as INTERNET or WAN/LAN.

The Ethernet cable is larger than a telephone cable. Do not use a telephone cable to connect your modem/router to the nbn connection box.

nbn connection box with modem

Step 4: Connect & configure your modem/router

Connect and configure your modem/router

  1. Ensure the Ethernet cable is connected from the GATEWAY port on the nbn connection box to the WAN port on your modem/router.
  2. Connect a computer, laptop, smartphone, or tablet to your modem/router using Wi-Fi or an Ethernet cable.
  3. Open a web browser and enter your modem/router’s default IP address (often 192.168.1.1, 192.168.20.1, 10.1.1.1 or 10.0.0.138). You can usually find this printed on the back or bottom of the device.
  4. Log in using the default username (usually admin) and password (usually admin or password). If these don’t work, check your modem’s manual, manufacturer’s website, or perform a factory reset.
  5. Locate the Internet Setup or WAN Setup section. If your modem has a Setup Wizard, follow it.
  6. When prompted for connection settings, enter:
    • Connection Type / Encapsulation: PPPoE (preferred) or IPoE/DHCP
    • Service Type / Access Type: Ethernet WAN
  7. If using PPPoE, enter the username and password from your MATE welcome email.
  8. Enable IPv6 if available, set to DHCPv6 or Auto Config (SLAAC).
  9. Save your settings and wait for your modem to connect. Lights should be green, blue or another ‘positive’ colour. Some lights may flash to indicate activity.
  10. Test your connection by visiting a website. If it works, you’re online.
💡 Tip: If you get stuck during setup or your modem won’t connect, contact our support team.
$
46
per mth*

Crikey nbn 25/10

Best plan for a small family
(2-4 users)

Unlimited

*For first 6 mths with MATE30

Then reverts to $76/mth

25 mbps

Typical busy period download speed (7pm to 11 pm)

*Speeds may be lower on FTTN/B, FTTC
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