nbn Fibre to the Curb (FTTC) – BYO modem/router setup guide

Step 1: Find the telephone wall socket

Find the telephone wall socket in your home. They’re most commonly found in the main living room space or bedrooms, but can sometimes be in the kitchen area. It should look something like the photo below. Make a note of all the sockets in your home, even ones that may be in non-ideal locations such as bedrooms.

Locate A Telephone Wall Socket

If your home has an older style wall socket shown below (typically the plug is a yellow square with 3 prongs), you’ll need to purchase a Jackson adapter that allows you to plug in a modern RJ11 telephone cable. These adapters can be purchased at most electronics and computer stores.

Older Style Telephone Socket

Step 2: Plug in your nbn Connection Device

Disconnect all devices in your home such as telephones, modems, fax machines or anything else that is plugged into a telephone wall socket. It is very important that you have no other devices plugged into sockets in your home.

You will need to plug in your nbn Connection Device (NCD) first. Plug the included black power cable (A) from plug A (POWER) on the back of the NCD. Plug the other end of the power cable (A) into a power wall outlet in your home and switch the powerpoint on.

Power Your Nbn Connection Device

Plug the included grey telephone cable (B) into plug B (WALL SOCKET) on the back of the NCD. Plug the other end of the telephone cable (B) into your wall socket.

You will now need to wait for the connection light and the DSL light on the top of the NCD to turn solid blue – this may take up to 15 minutes. DO NOT UNPLUG THE DEVICE DURING THIS TIME.

Nbn Connection

If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have more than one socket in the home, please plug the NCD into other sockets in your home, and turn the power on and off once plugged in.

Leave the NCD plugged into each socket for up to 15 minutes until the lights turn blue.

Nbn Connection Modem

💬 Need help? If the connection light and DSL light on the top of the NCD do not turn solid blue after 15 minutes and you have tried to connect this on ALL telephone wall sockets in your home, please contact our support team for further troubleshooting.

Step 3: Connect your modem/router to the nbn Connection Device

Take your modem/router’s power supply cable and use it to connect your modem/router’s power port to an electrical outlet. Switch the power outlet on.

Take your Ethernet cable (this is typically blue, yellow, grey or white) and plug one end into the port labelled GATEWAY on the back of the nbn connection box. Plug the other end into the WAN port on your modem/router. The WAN port may be labelled INTERNET, WAN/LAN or FIBRE depending on the make and model of your modem/router.

❗Important: The Ethernet cable is larger than the telephone cable. DO NOT use the telephone cable to connect your modem/router to the nbn Connection Device.

Once connected, the setup should look like the image below:

nbn connection box with modem

Step 3: Configure your modem/router

  1. Ensure the Ethernet cable is connected from the GATEWAY port on the nbn connection box to the WAN port on your modem/router.
  2. Connect a computer, laptop, smartphone, or tablet to your modem/router using Wi-Fi or an Ethernet cable.
  3. Open a web browser and enter your modem/router’s default IP address (often 192.168.1.1, 192.168.20.1, 10.1.1.1 or 10.0.0.138). You can usually find this printed on the back or bottom of the device.
  4. Log in using the default username (usually admin) and password (usually admin or password). If these don’t work, check your modem’s manual, manufacturer’s website, or perform a factory reset.
  5. Locate the Internet Setup or WAN Setup section. If your modem has a Setup Wizard, follow it.
  6. When prompted for connection settings, enter:
    • Connection Type / Encapsulation: PPPoE (preferred) or IPoE/DHCP
    • Service Type / Access Type: Ethernet WAN
  7. If using PPPoE, enter the username and password from your MATE welcome email.
  8. Enable IPv6 if available, set to DHCPv6 or Auto Config (SLAAC).
  9. Save your settings and wait for your modem to connect. Lights should be green, blue or another ‘positive’ colour. Some lights may flash to indicate activity.
  10. Test your connection by visiting a website. If it works, you’re online.
💡 Tip: If you get stuck during setup or your modem won’t connect, contact our support team.
$
51
per mth*

Crikey nbn 25/10

Best plan for 1-2 people

Unlimited

*For first 6 mths with BINGE25

Then reverts to $76/mth

25 mbps

Typical busy period download speed (7pm to 11 pm)

*Speeds may be lower on FTTN/B, FTTC
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