If your work VPN isn’t working or keeps disconnecting, try these steps:
- Restart your modem/router and device – A quick reboot often fixes connection issues.
- Check if IPv6 is enabled in your modem/router settings – Some VPNs work better with IPv6. Here’s how to enable IPv6 on some of the most common modem/router brands.
- Use a wired connection if possible – If the device you’re using, such as a laptop or desktop computer, is on Wi-Fi, try plugging directly into your modem/router
- Talk to your work IT team – Some workplace VPNs require a static IP to work correctly. The MATE network uses CG-NAT, which means your IP may change over time.
If your VPN still isn’t connecting, you may need a static IP. Reach out to your work IT department to check if this is required first.
If your work IT department has advised that you need a static IP, get in touch with our support team.
