Short answer: No – MATE does not offer Priority Assistance.
Priority Assistance is a service designed for people with life-threatening medical conditions who need a reliable phone line for emergency calls at all times. It ensures faster fault repairs and prioritised connection for standard phone services.
⚠️ Important: If you or someone in your household requires Priority Assistance, we recommend signing up with a provider that offers it — such as Telstra, who is required by law to provide this service to eligible customers.
Who qualifies for Priority Assistance?
To be eligible, you must:
- Have a diagnosed life-threatening medical condition that can cause sudden, serious episodes requiring immediate medical attention
- Provide certification from a recognised medical practitioner
What does Priority Assistance include?
It includes:
- Faster fault repair and service restoration
- Prioritised connection of standard phone services
💡 Tip: Priority Assistance doesn’t guarantee an uninterrupted service. If you’re registered, always have a backup — like a mobile phone or other way to contact emergency services.
What should I do if I need Priority Assistance?
If you or a loved one relies on this service:
- Do not sign up with MATE — we do not offer Priority Assistance
- Contact a provider that supports this feature
- Be ready to provide the required medical documentation
💬 Questions? If you’re unsure or need a hand, our support team is here to help. You can contact us here or call 13 14 13.
