What is an AVC ID and why does it matter?

AVC stands for Access Virtual Circuit. It’s a unique code that identifies your active nbn connection – think of it like a booking reference for your internet. It tells nbn exactly which service to connect at your address.

Why it matters: Every time you switch providers (even if you stay at the same address), your AVC ID may change. Sharing this code with your new provider helps avoid mix-ups, like activating the wrong unit in an apartment building or causing unnecessary downtime.

💡 Tip: In apartments or shared buildings, your AVC ID is especially important. There may be multiple nbn connections at the same address — this code tells us exactly which one is yours.

Where to find your AVC ID with MATE

If you’re already with MATE, your AVC ID is shown on your monthly invoice — right next to your active nbn service. You’ll also find it in our self-care portal under the “tax invoices” section.

An AVC ID starts with AVC followed by 12 digits. For example: AVC000123456789

How to find nbn AVC ID on your invoice

Switching to MATE?

If you’re joining us from another provider, try to get your AVC ID before signing up. Just ask your current provider — they’ll know where to find it. Then, pass it on to us at sign-up, and we’ll take care of the rest.

💬 Need help? Not sure where to start? Reach out to our Aussie-based support team or call us on 13 14 13 — we’re always here to help.