AVC stands for Access Virtual Circuit. It’s a unique code that identifies your active nbn® connection – think of it like a booking reference for your internet. It tells nbn® exactly which service to connect at your address.
Why it matters
If you’re transferring your nbn® service from another provider, we’ll always need your AVC ID — nbn® requires it to complete the transfer. This ensures we link the right line at your address and avoid unnecessary downtime.
If your order fails with a ‘duplicate service’ error, we may require your AVC ID. You can read more in our why did my nbn® order fail guide.
If you’re setting up a brand new service with no active nbn® connection, you won’t need to provide an AVC ID.
Where to find your AVC ID with MATE
If you’re already with MATE, your AVC ID is shown on your monthly invoice — right next to your active nbn® service. Look for it under your service details, usually on the first page of the invoice, near your service identifier.
You’ll also find it in our self-care portal under the “tax invoices” section.
An AVC ID starts with AVC followed by 12 digits. For example: AVC000123456789
Switching to MATE?
If you’re joining us from another provider, try to get your AVC ID before signing up. Just ask your current provider — they’ll know where to find it. Then, pass it on to us at sign-up, and we’ll take care of the rest.
Heads up: without your AVC ID, we can’t complete a transfer order — so it’s always best to have it handy before signing up.
