What are MATE’s customer support hours?

Need a hand? Our Aussie support team is here to help.

Customer support

Live chat: Click the message icon in the bottom right to chat with us

  • Monday to Friday: 8:30am – 5:00pm (AEST/AEDT)
  • Saturday & Sunday: 9:00am – 4:30pm (AEST/AEDT)

Phone: Call us on 13 14 13

  • Monday to Friday: 8:30am – 7:00pm (AEST/AEDT)
  • Saturday & Sunday: 9:00am – 5:00pm (AEST/AEDT)

Sales

Live chat: Click the message icon in the bottom right to chat with us

  • Monday to Friday: 8:30am – 5:00pm (AEST/AEDT)
  • Saturday & Sunday: 9:00am – 4:30pm (AEST/AEDT)

Phone: Call us on 13 14 13

  • Monday to Friday: 8:30am – 7:00pm (AEST/AEDT)
  • Saturday & Sunday: 9:00am – 5:00pm (AEST/AEDT)
💡 Tip: Jump on live chat for the quickest help — it’s usually the fastest way to get things sorted.
💬 Need help? You can also contact us here and we’ll point you in the right direction.