how do I transfer my MATE eSIM to a new phone?

If you’re getting a new phone and need to move your MATE eSIM, good news – in most cases, you can transfer it yourself in just a few taps.

📱 iPhone users

1. Make sure both your old and new iPhones are running iOS 16 or later.
2. On your old iPhone, go to Settings > Mobile > eSIMs and select your MATE service.
3. Choose Transfer to another iPhone and follow the on-screen instructions.
4. Use your new iPhone to scan the QR code that appears, or follow the prompts to complete the transfer.

🤖 Android users

1. Make sure both your old and new Android phones support eSIM transfers (check the manufacturer’s website).
2. Go to Settings > Network & Internet > SIMs on your old phone.
3. Select your MATE eSIM and choose Transfer or Move SIM (exact steps may vary by brand).
4. Follow the on-screen steps to add the eSIM to your new phone.