Our AI chat assistant, Grace, is available 24/7 to help with common questions.
If Grace can’t sort it, she’ll pass you to one of our live chat agents during chat hours.
Live chat hours
Support
- Monday to Friday: 8:30am – 5:00pm (AEST/AEDT)
- Saturday & Sunday: 9:00am – 4:30pm (AEST/AEDT)
Sales
- Monday to Friday: 8:30am – 5:00pm (AEST/AEDT)
- Saturday & Sunday: 9:00am – 4:30pm (AEST/AEDT)
💡 Tip: Chat with Grace anytime — she can help with things like checking outages, troubleshooting, and account info.
💬 Need help? Start a chat anytime and we’ll get you to the right place.
