I received an activation SMS, but my new MATE SIM isn’t working?

If you’re experiencing issues with your new MATE SIM card, please perform the following troubleshooting:

1. Turn off your phone and remove the SIM card;
2. Turn your phone on without the SIM card inserted;
3. Turn your phone off again, replace the SIM and restart your phone again.

If your new SIM is still not working after the above troubleshooting, please email [email protected].