To activate your MATE SIM card, log in to the myMATE app or self-care portal and go to the “My Orders” section.
Once you submit your activation request, here’s what happens:
- If you’re transferring (porting) your mobile number from another provider, your current SIM will keep working even after you submit the activation. Don’t insert your MATE SIM card just yet.
- We’ll send a verification code via SMS to the mobile number you’re transferring. You’ll need to enter this code under “My Orders” in the myMATE app or self-care portal to approve the transfer.
- Once approved, the number transfer can take up to 24 hours. Transfers only happen during business hours: Monday–Friday (8am–8pm AEST) and Saturday (10am–6pm AEST). No transfers occur on Sundays or public holidays.
- You’ll get an SMS and email once your activation is successful. If your current SIM suddenly stops working before that, it’s safe to pop in your MATE SIM.
❗ Alert: That SMS code is part of a legal security check to protect you from scammers trying to hijack your number. If you didn’t request the transfer, contact us immediately.
