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If your nbn home phone (VoIP) service isn’t working, run through this quick checklist:
- ✅ Is your MATE internet service online? Your home phone relies on an internet connection.
- 📞 Is your handset plugged into the correct port on your modem or ATA (Analogue Telephone Adapter)?
- 💡 Is the phone light on your modem or ATA lit up?
- 🔁 Try a quick power cycle — turn off your modem/ATA, wait 30 seconds, then switch it back on.
💬 Still stuck? Contact our support team for help.
