nbn Fibre to the Node (FTTN) – BYO modem setup guide

Step 1: Locate the wall socket

Locate the telephone wall socket in your home

Find the telephone wall socket in your home. These are most commonly found in the main living area or bedrooms, but can sometimes be in the kitchen. Make a note of all sockets, even those in less convenient locations.

Locate a telephone wall socket

If your home has an older style wall socket (typically a yellow square plug with three prongs), you’ll need a Jackson adapter to plug in a modern RJ11 phone cable. These adapters are available at most electronics or computer stores.

Older style telephone socket

💡 Tip: If you’re porting your existing landline number to an nbn phone (VoIP) service and need to keep using your landline until the port is complete (which can take up to six weeks), you’ll need a VDSL in-line filter/splitter to connect both your phone and modem. These can be purchased from most major electronics stores.

Step 2: Plug in your modem

Plug in your VDSL modem to the telephone wall socket

Disconnect all devices such as telephones, fax machines, or other modems from any wall sockets in your home. It’s important to have only your modem connected during setup.

Connect your modem/router’s power supply to an electrical outlet and switch it on. Use the included grey telephone cable to connect the DSL/VDSL port on your modem to the telephone wall socket. The setup should look like the image below once complete.

VDSL2 modem installation

Wait for the DSL light on your modem to turn solid. This can take up to 15 minutes. Do not unplug the device during this time.

If the DSL light doesn’t turn solid after 15 minutes, try another socket in your home (if available). Power cycle the modem each time you change sockets and wait up to 15 minutes for the light to stabilise.

💬 Need help? If the DSL light doesn’t turn solid after trying all sockets, contact our Aussie-based support team for assistance.

Step 3: Configure your modem

Connect and configure your BYO modem

If you’re using your own modem/router, it needs to be configured with your MATE nbn settings. You’ll need a VDSL-capable modem/router for FTTN connections.

  1. Ensure the supplied telephone cable is connected from the DSL/VDSL port on your modem to the wall socket. Confirm the power cable is connected and switched on.
  2. Connect a device (computer, laptop, smartphone, or tablet) to your modem using Wi-Fi or an Ethernet cable.
  3. Open a web browser and enter your modem’s default IP address in the address bar (commonly 192.168.1.1, 192.168.20.1, 10.1.1.1, or 10.0.0.138). This is usually printed on the bottom or back of your device.
  4. Log in with the default credentials (often username: admin, password: admin or password). If these don’t work, check your modem’s manual, the manufacturer’s website, or perform a factory reset.
  5. Locate the setup section (often called Setup Wizard, Quick Setup, or Internet Settings).
  6. Enter the internet connection settings:
    • Connection type/encapsulation: PPPoE (preferred) or IPoE/DHCP
    • Access type/service type: VDSL
    • If using PPPoE, enter the username and password from your MATE welcome email.
  7. Enable IPv6 (set to DHCPv6 or Auto Config/SLAAC if available) for future-proof connectivity.
  8. Save your settings and wait for the modem to apply them. This may involve an automatic reboot or a short wait while the connection establishes.
  9. Check your modem lights – a stable green, blue, or similar colour usually means you’re connected.
  10. Test your connection by visiting a website on your connected device. If it works, you’re online.
đź’¬ Need help? If you get stuck setting up your BYO modem, contact our Aussie-based support team for troubleshooting help.