MATE mobile plans are designed for use in standard mobile phones and tablets. Our SIMs run on the Telstra Wholesale Mobile Network and work with most devices sold through reputable Australian retailers.
MATE does not support Internet of Things (IoT) or machine-to-machine (M2M) services. That means you can’t use a MATE SIM in connected devices that aren’t standard phones or tablets.
What counts as an IoT or M2M device?
These are usually devices that connect to a network on their own, without being a phone or tablet. They can include:
- Security or CCTV cameras that take a SIM card
- Smart gates or solar gates
- Vehicle or asset trackers
- IoT or M2M devices used for monitoring or remote control
Why doesn’t MATE support IoT services?
IoT services use dedicated numbering ranges (including numbers starting with 09 or 19) that are set aside for connected devices under the Australian Telecommunications Numbering Plan.
MATE provides standard mobile services with 04 numbers only, so IoT numbers can’t be used on or transferred to our network.
How can I tell if a device is compatible?
When you’re choosing a new phone or tablet, a few quick checks will help make sure it’ll work on MATE:
- Buy from a reputable Australian retailer or supplier
- Check it’s advertised as compatible with Australian mobile networks
- Confirm it supports the required mobile bands
- Avoid grey-market imports or devices that don’t clearly state Australian compatibility
If you’re not sure, check with the retailer or manufacturer before you buy.
