All MATE international roaming packs have a 7-day validity period. Your pack starts upon activation — either immediately when you purchase it, or on your chosen start date if you scheduled it in advance. It expires at midnight Sydney time (AEST or AEDT) at the end of the 7th day, regardless of which country you’re in.
For example, if you’re in London, midnight Sydney time is around 1:00–2:00 PM local time, depending on the time of year.
Any unused data from your roaming pack can’t be rolled over, refunded, or transferred to another pack. Once your pack expires, you can simply purchase a new one if you need more data.
💡 Tip: Keep an eye on your expiry date, especially if you’re in a different time zone. You can check your pack status and remaining data any time in the myMATE app.
ℹ️ More information: See also What international roaming packs does MATE offer?, Do unused roaming pack inclusions roll over? and How much does international roaming cost?
💬 Need help? Not sure which pack is right for your trip? Get in touch with us and our Aussie support team will help you out.
