Yes. You can contact MATE using an interpreter or relay service.
You may use:
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The National Relay Service (NRS), or
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A qualified Auslan interpreter or interpreting service
Interpreters are a communication aid only and are understood to be present to support communication during the discussion. They do not act on your behalf or make decisions for you.
As long as you complete our normal security checks, we can assist you with your account while an interpreter is present.
If you need support communicating with us in a particular way, please let us know and we will do our best to assist.
