You can run service tests, reset your connection, and report an nbn fault anytime using the myMATE app or the self-care portal. It’s the fastest way to check what’s going on without waiting to call or chat.
Choose what you’d like to do:
- Run a service test to check your connection
- Reset your nbn service to refresh the connection
- Report and track an nbn fault if something isn’t working
💡 Tip: Running a service test or reset first can often fix common issues and helps speed things up if you do need to log a fault.
💬 Need help? If you’re not sure which option to choose, contact us here and we’ll point you in the right direction.
