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We’ve been made aware that some individuals are impersonating MATE and making unsolicited cold calls to Australians, falsely offering discounted nbn plans or requesting personal details. These calls are not from us.
MATE does not and has never engaged in cold calling. We don’t outsource to overseas call centres, and we don’t make unsolicited calls to try to sell you services.
If you receive a call claiming to be from MATE but it doesn’t feel right – trust your gut.
How to spot a scam call pretending to be MATE
- 🚫 The caller says they’re from “the nbn” and asks you to switch plans or confirm personal info
- 🚫 They use aggressive sales tactics or offer unrealistic prices
- 🚫 They promise repeated discounts but won’t send any email confirmation
- 🚫 They call from a number that’s not listed below
✅ What to look for if it really is us
All legitimate calls from MATE will come from this number:
02 8381 0222
If it’s not from that number, it’s not us.
What to do if you’re contacted by a scammer
- ❌ Don’t share any personal or payment details
- 📵 Hang up and block the number
- 🛡️ Report the call to Scamwatch
💡 Tip: Want to reduce scam calls in general? Check out our guide to reducing scam calls for simple tips that can help protect your number.
💬 Need help? If you’re unsure whether a call claiming to be from MATE is legitimate, please contact our support team.
