If you’re experiencing high ping, lag, or disconnections while gaming:
- Use a wired Ethernet connection if possible – If the device you’re using, such as a laptop or desktop computer, is connected through Wi-Fi, try plugging it directly into your modem/router
- Check if IPv6 is enabled in your modem/router settings – Some games perform better with IPv6. Here’s how to enable IPv6 on some of the most comment modem/router brands.
- Restart your device / refresh network settings – Restart your connected gaming device to refresh your connection. If you’re on Wi-Fi, forget the network, then reconnect. If you’re using Ethernet, unplug the cable, wait a few seconds, and then plug it back in.
If none of the above helps, try connecting via a VPN – some multiplayer games struggle with CG-NAT.
Still need help? Get in touch with our support team.
