Are certain websites loading super slow or not at all? Here’s what you can try:
- Restart your modem/router device – A quick reboot often fixes connection issues.
- Enable IPv6 in your modem/router settings – Some websites prioritise IPv6. Here’s how to enable IPv6 on some of the most common modem/router brands.
- Restart your devices / refresh network settings – Restart all your connected devices to refresh your connection. If you’re on Wi-Fi, forget the network on devices like smart TVs, phones, and laptops, then reconnect. If you’re using Ethernet, unplug the cable, wait a few seconds, and then plug it back in.
- Try a different browser – Chrome, Safari, Edge, or Firefox may handle connections differently.
- Test another device – If a website works on your phone but not your laptop, it may be a device issue.
- Check if the website is actually down – Use DownDetector to see if the site is having issues.
Need more help? Get in touch with our support team.
