step 1 - connect to your modem via Wi-Fi or Ethernet
Ensure that Wi-Fi is enabled on the device you are using to access your modem (e.g. computer/laptop/smartphone/tablet). If you are using a smartphone or tablet, you should turn off your mobile data connectivity or any hotspot connection during this process.
Connect to the Wi-Fi/Wireless network of the NetComm NF10WV modem on your computer/laptop/smartphone/tablet. To connect to the Wi-Fi network of the NetComm NF10WV modem, locate the Wi-Fi network name being broadcast by the modem from your device (e.g. computer/laptop), select this network, then enter the password for this network when prompted.
If you are unsure of the Wi-Fi password, this will be printed on the sticker on the back of the NetComm NF10WV modem, underneath the barcodes.
PLEASE NOTE: YOU DO NOT NEED TO HAVE A WORKING INTERNET CONNECTION TO CONNECT TO THE WI-FI OF THE NETCOMM NF10WV MODEM OR ACCESS THE MODEM GATEWAY PAGE.
Alternatively, you can plug in an RJ-45 Ethernet cable from your computer or laptop to one of the four (4) yellow Eth ports on the back of the NetComm NF10WV modem.
step 2 - log into your modem
Open your web browser (e.g. Google Chrome/Internet Explorer/Mozilla Firefox/Microsoft Edge), enter 192.168.20.1 into the address bar and press Enter.
If successful, a login box or window should appear asking for a username and password. Enter admin for the username and admin for the password.
If this doesn’t work, the password will be printed on the sticker on the back of the NetComm NF10WV modem. Enter this password.
step 3 - enter the MATE settings into your modem
Once you have logged in, you will have several options listed along the left of the page. Please note that choosing the “Basic Setup” option will NOT work. Click ‘Advanced Setup‘.
Then, click ‘WAN Service“.
A table will appear with the current saved services. Tick the Remove Box in the table for all rows shown, then click ‘Remove‘ underneath the table.
Click ‘Add‘ underneath the table to create a new service. Choose ptm0/(0_1_1) from the dropdown list, then press ‘Next‘.
There will now be multiple options presented. You will need to enter/select these options as follows:
Select WAN Service Type: PPP over Ethernet (PPPoE)
Enter Service Description: MATE
Enter 802.1P Priority [0-7]: -1
Enter 802.1Q VLAN ID [0-4094]: -1
Network Protocal Selection: IPv4 Only
There will now be another set of multiple options presented. You will need to enter your MATE service username and password as follows:
PPP Username: [email protected] (your MATE service username would have been emailed to you during the order process)
PPP Password: 1234567 (your MATE service password would have been emailed to you during the order process – this is NOT the same password as your MATE self-care login)
Leave all other options as they are above, and press ‘Next‘.
On the next two screens (Routing -Default Gateway and DNS Server Configuration), just press ‘Next‘ without changing any settings.
On the final screen (WAN Setup – Summary), press ‘Apply/Save‘.
step 4 - plug your modem into your telephone wall socket
You now need to plug your NetComm NF10WV modem into your telephone wall socket using an RJ-11 telephone cable.
One end of the telephone cable needs to be plugged into the grey DSL port on the back of the modem and the other end into the telephone wall socket in your home.
You will need to wait for the DSL light on the front of your modem to turn solid – this may take up to 15 minutes. DO NOT UNPLUG THE MODEM DURING THIS TIME.
If the DSL light on the front does not turn solid after 15 minutes and you have more than one socket in the home, please plug your NetComm NF10WV modem into any other available telephone sockets in your home, and turn the power on and off once plugged in.
Leave your NetComm NF10WV modem plugged into each telephone wall socket for up to 15 minutes until the DSL light on the modem turns solid. Once this occurs, the Internet light should also illuminate.
If the DSL light on your NetComm NF10WV modem does not turn solid after 15 minutes and you have tried to connect this on all available telephone wall sockets in your home, please contact our support team for further troubleshooting.